Returns & Replacements
Obviously we want you to be happy with every product you purchase from us both online or in store at Suir Valley Cycles. Please do not remove labels from products or dispose of packaging while you are making up your mind as this may affect your ability to return an item.
Making a Return
In the event that you are not satisfied or have changed your mind, you may return any product or products within 14 days of the dispatch date and, following inspection of the product, we will refund you or provide shop credit for the cost of the product minus the outgoing delivery charge via the original payment method used.
Please notevthat the cost of return is not the responsibility of Suir Valley Cycles. We reserve the right not to accept ‘change of mind’ returns outside of this period. Goods may also be returned in person to our store.
MAKING A RETURN
In the event that you are not satisfied or have changed your mind, you may return any item or items within 14 days of the dispatch date and, following inspection of the product, we will refund you for the cost of the item minus the outgoing delivery charge (minimum charge €5.99) via the original payment method used. Please note that the cost of return is not the responsibility of Altitude. We reserve the right not to accept ‘change of mind’ returns outside of this period. Goods may also be returned in person to our store.
Bike Returns
Unfortunately, we do not provide a refund on bikes purchased or vouchers when the customer has a change of mind. The team can provide you with store credit and this does not effect your consumer rights.
Returns should be posted to: Online Returns, Suir Valley Cycles, Unit 2, Anglesea House, Anglesea Street, Clonmel, Tipperary Ireland, (E91P840)
CANCELLATION POLICY
You can cancel or amend any order (or part of an order) placed with us, provided that the order has not yet entered the dispatch process. You will receive a full refund, including postage, via the original method of payment.
If your order, or part of it, has entered the dispatch process, you can refuse to accept the delivery of the item. It will be returned to us as undeliverable where we will refund the amount for the item however, you will still incur costs for the outward postage.